• Amendments to order(s) will not be accepted once payment has been verified. 

  • Please ensure that the order details as stated in the payment invoice are correct before making payment.

  • All made-to-order items will be ready by the stipulated date and mailed out thereafter or requested for self-collection. 

  • Mailing is carried out during weekdays excluding public holidays.

  • GSEWS will not be held liable for any lost/damaged items via normal mail postage.

  • Request for cancellation of orders will not be accepted after payment has been made.

  • GSEWS accepts payments via ATM transfer, Internet Banking and DBS Paylah only.

  • For verfication purpose, payments via ATM transfer must be accompanied by a clear snapshot of the receipt and payments via Internet Banking must be followed with provision of IBanking initials.

  • As every item is handmade, do allow for slight variance in each of the products and minor sewing hiccups as even machines make mistakes sometimes.

  • Actual colour of products may differ from images due to colour calibration of individual’s monitor and it may appear darker/lighter in reality.

  • In the event that the item you received has a defect, you would be required to mail it back and opt for either a refund or a remake of the item. Requests for refunds/remakes will be accepted within 7 working days from the dispatch date.

  • Please note that returns and exchanges in the event of a defect in the item will be handled on a case by case basis.