T&Cs
PURCHASE & DELIVERY
PAYMENT
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Amendments to order(s) will not be accepted once payment has been verified.
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Please ensure that the order details as stated in the payment invoice are correct before making payment.
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All made-to-order items will be ready by the stipulated date and mailed out thereafter or requested for self-collection.
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Mailing is carried out during weekdays excluding public holidays.
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GSEWS will not be held liable for any lost/damaged items via normal mail postage.
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Request for cancellation of orders will not be accepted after payment has been made.
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GSEWS accepts payments via ATM transfer, Internet Banking and DBS Paylah only.
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For verfication purpose, payments via ATM transfer must be accompanied by a clear snapshot of the receipt and payments via Internet Banking must be followed with provision of IBanking initials.
RETURNS & EXCHANGES
PRODUCTS
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As every item is handmade, do allow for slight variance in each of the products and minor sewing hiccups as even machines make mistakes sometimes.
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Actual colour of products may differ from images due to colour calibration of individual’s monitor and it may appear darker/lighter in reality.
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In the event that the item you received has a defect, you would be required to mail it back and opt for either a refund or a remake of the item. Requests for refunds/remakes will be accepted within 7 working days from the dispatch date.
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Please note that returns and exchanges in the event of a defect in the item will be handled on a case by case basis.