T&Cs

PURCHASE & DELIVERY

PAYMENT

• Amendments to order(s) will not be accepted once payment has been verified. 

• Please ensure that the order details as stated in the payment invoice are correct before making payment.

• All made-to-order items will be ready by the stipulated date and mailed out thereafter or requested for self-collection. 

• Mailing is carried out during weekdays excluding public holidays.

• GSEWS will not be held liable for any lost/damaged items via normal mail postage.

• Request for cancellation of orders will not be accepted after payment has been made.

• GSEWS accepts payments via ATM transfer, Internet Banking and DBS Paylah only.

• For verfication purpose, payments via ATM transfer must be accompanied by a clear snapshot of the receipt and payments via Internet Banking must be followed with provision of IBanking initials.

RETURNS & EXCHANGES

PRODUCTS

• As every item is handmade, do allow for slight variance in each of the products and minor sewing hiccups as even machines make mistakes sometimes.

• Actual colour of products may differ from images due to colour calibration of individual’s monitor and it may appear darker/lighter in reality.

• In the event that the item you received has a defect, you would be required to mail it back and opt for either a refund or a remake of the item. Requests for refunds/remakes will be accepted within 7 working days from the dispatch date.

• Please note that returns and exchanges in the event of a defect in the item will be handled on a case by case basis.